Controller’s name and contact data
Controller: Zwiesel Kristallglas AG
Business owner: Prof. Dr. Andreas Buske
Address: Dr. Schottstr. 35, D-94227 Zwiesel, Germany
E-mail: [email protected]
Telephone: +49 (0) 992298-0
Collection and storage of personal data as well as nature and purpose of their use when you visit our website:
When you visit our website, the browser installed on your device will automatically transmit information to our website server. This information is temporarily saved in a so-called log file. The following information will be collected without any of your involvement and stored until it is automatically deleted:
- IP address of requesting computer
- date and time of access
- name and URL of accessed file
- website from which our site is accessed (referrer URL)
- utilised browser and, if applicable, your computer’s operating system and the name of your access provider.
We will process the above-listed data for the following purposes:
- to ensure smooth connection to the website
- to ensure easy use of our website
- to evaluate system security and stability as well as
- additional administrative matters.
The legal basis for processing personal data is Art. 6 (1), sentence 1, lit. f, GDPR. Our legitimate interest is derived from the above-listed purposes for data collection. Under no circumstances will we use the collected data for drawing conclusions about your person.
Collection and storage of personal data as well as nature and purpose of their use in the context of orders/concluding purchase contracts:
If you want to place an order in our web shop, the following personal data will be collected, processed and used for the purpose of concluding the contract:
- first name, last name
- telephone number
- e-mail address
- IBAN/credit card number and security code (only if required for payment processing)
The legal basis for data processing is Art. 6 (1), sentence 1, lit. b, GDPR; processing is required for contract fulfilment.
The personal data collected for processing your order will be saved until the expiration of the applicable statutory retention period and will then be deleted.
You have the option to create a customer account in our website, where your personal data will be stored until you revoke it. With a user account, you don’t have to re-enter your data when you visit our website again or want to place additional orders. The legal basis for data processing is Art. 6 (1), sentence 1, lit. a, GDPR; the purpose is the simplification of the order process. You can delete your customer account at any time by sending us a corresponding notice. This will result in the deletion of your uploaded data.
Collection and storage of personal data as well as nature and purpose of their use in the context of subscribing to our newsletter:
If you have given your express consent according to Art. 6 (1), sentence 1, lit. a, GDPR, we will use your e-mail address to regularly send you our newsletter. To receive our newsletter, it is sufficient to specify an e-mail address in the following steps: To subscribe to our newsletter, we will send you an e-mail with a link to the address you specified, which you must confirm. This will tell us that you are the owner of the e-mail address and that you have agreed to receiving the newsletter. No further data will be collected. This data will exclusively be used for sending out the newsletter and will not be shared with third parties. Together with your newsletter subscription, we will save your IP address and the date of subscription. This information exclusively serves to provide evidence in case a third party misuses an e-mail address and subscribes to a newsletter without the knowledge of the authorised party. Customers can unsubscribe or revoke their newsletter subscription at any time without charge. You can unsubscribe from the newsletter by using the link in the publication itself or via the contact options listed above.
Collection and storage of personal data as well as nature and purpose of their use in the context of using our contact form:
If you have questions of any kind, we offer you the option to contact us via a contact form provided on the website. To this end, you must indicate a valid e-mail address to let us know who sent the inquiry and to be able to respond. Further information may be shared voluntarily. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 (1), sentence 1, lit. a, GDPR, on the basis of your voluntary consent. The personal data we collect as part of using the contact form will be automatically deleted once we have responded to your inquiry.
Your personal data will not be disclosed to third parties except for the purposes listed below. We will only share your personal data with third parties if
- you have expressly given your consent pursuant to Art. 6 (1), sentence 1, lit. a, GDPR
- data disclosure is required pursuant to Art. 6 (1), sentence 1, lit. f, GDPR for the establishment, exercise or defence of legal claims and there is no reason to assume that you have compelling legitimate grounds to object to the disclosure of your data
- we have a legal obligation to disclose data pursuant to Art. 6 (1), sentence 1, lit. c, GDPR as well as - it is legally permissible and required for processing contractual relationships with you pursuant to Art. 6 (1), sentence 1, lit. b, GDPR.
Analytical tools (tracking tools)
The tracking measures we use are listed below. They are carried out on the basis of Art. 6 (1), sentence 1, lit. f, GDPR and are intended to ensure user-friendly design and continuous optimisation of our website. We also use tracking measures to collect statistical data concerning the use of our website and to evaluate this information for the purpose of optimising our offer for you. These interests are legitimate as defined by the regulation specified above. Please refer to the corresponding tracking tools for the respective data processing purposes and data categories.
Google Analytics Remarketing
We use the functions of Google Analytics Remarketing of the provider Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
This is done for the purpose of presenting users with personalised and interest-related promotional content based on their surfing behaviour in our website when they visit web pages that are part of the Google promotional network. Google saves cookies in the user’s browser for this purpose. These allow for recognising users when they visit web pages that are part of the Google promotional network. Such cookies do not identify individuals, but exclusively recognise the web browser.
You can deactivate Remarketing if you object to these functions:: https://www.google.com/settings/ads
Cookies remain active for no more than 18 months.
Google Adwords conversion tracking
Facebook Pixel, custom audiences and Facebook conversion
Social media plug-ins
Our website uses plug-ins of the social media networks listed below to promote our website in compliance with Art. 6 (1), sentence 1, lit. f, GDPR. The underlying advertising purpose is a legitimate interest in the definition of the GDPR. The responsibility for operation in compliance with data protection laws lies with the respective providers. The use of these plug-ins typically follows the so-called two-click method to ensure optimal protection of our website visitors.
Online services/ online advertising
Our website uses online services and promotional instruments of the companies listed below on the basis of Art. 6 (1), sentence 1, lit. f, GDPR in the interest of optimally marketing our product offers. The underlying advertising purpose is a legitimate interest in the definition of the GDPR. The responsibility for operation in compliance with data protection laws lies with the respective providers.
If you choose the payment type “Invoice,” we may access credit data of specialised financial service providers (credit agencies) – and specifically your personal address and credit information determined with mathematical-statistical procedures – for contractual agreements based on Art. 6 (1), sentence 1, lit. f, GDPR. This interest is legitimate as defined by the regulation specified above. We use the following credit agencies, all of which are controllers in the sense of Art. 4, no. 7, GDPR, to receive the necessary data: Deltavista GmbH, Dessauerstraße 9, 80992 Munich, Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss, infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden, Bürgel Wirtschaftsinformationen GmbH & Co. KG, Gasstraße 18, 22761 Hamburg, SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Regis24 GmbH, Zehdenicker Str. 21, 10119 Berlin. The data saved by the corresponding credit bureau is processed for compelling legitimate grounds of credit and creditor protection, which generally override your interests, rights and freedoms or serve for the establishment, exercise or defence of legal claims. You may only object to the processing of your data saved by the corresponding service to the relevant credit agency for reasons arising special situations, which must be documented. If you can document such special reasons, the respective data will no longer be processed.
Our website incorporates the “Geprüfter Webshop” seal. The seal and the associated promoted services are an offer of Tisko Consulting GmbH, Asbacher Straße 49, 53545 Linz am Rhein, Germany. When the seal is accessed, the Web server will automatically save a so-called server log file, which includes information such as your IP address, date and time of access, transferred data volume and requesting provider (access data) to document the access. This access data will not be evaluated and is automatically deleted after no more than 30 days following the end of your site visit. You also have the option of using the evaluation system of Geprüfter Webshop. You can evaluate the transaction and add comments after concluding the contract, i.e. after receiving your order. We will contact you to point out this option in the interest of a credible assessment of the purchasing transaction on the basis of Art. 6 (1), sentence 1, lit. f, GDPR. The personal data we collect for the use of the evaluation system will be deleted 3 months after the end of the evaluated product shipment.
Data subject rights
You have the following rights:
- to obtain information about our processing of your personal data pursuant to Art. 15, GDPR. In particular, you may obtain information about the purposes of the processing, the categories of personal data, the categories of recipients to whom your personal data have been or will be disclosed, the envisaged period for which the personal data will be stored, the existence of the right to request rectification, erasure, restriction of processing or to object, the right to lodge a complaint, the source of your data, if they were not collected by us, as well as the existence of automated decision-making, including profiling, as well as meaningful information about the associated details; - to obtain the rectification of incorrect or incomplete personal data stored by us according to Art. 16, GDPR;
- to obtain, according to Art. 17, GDPR, the erasure of personal data, unless the processing is necessary for exercising the right of freedom of expression and information, full compliance with legal obligations, for reasons of public interest, or for the establishment, exercise or defence of legal claims;
- to obtain restriction of processing your personal data according to Art. 18, GDPR if you contest the accuracy of the data, if the processing is unlawful but you oppose the erasure of the data, and if we no longer need the personal data but you require them for the establishment, exercise or defence of legal claims, or if you exercised your right to object to processing according to Art. 21, GDPR;
- to receive your personal data, which you have provided to us in a structured, commonly used and machine-readable format or to demand the transmission to another controller according to Art. 20, GDPR; and
- to revoke your consent given to us at any time according to Art 7, para 3, GDPR. As a consequence, we may not continue the data processing that was based on this consent in the future, and
- to lodge a complaint with a supervisory authority pursuant to Art. 77, GDPR if you consider that the processing of your personal data is unlawful. As a general rule, you can contact the supervisory authority for your habitual residence, your place of work, or for our business seat.
Right to object
If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1), sentence 1, lit. f, GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21, GDPR, on grounds relating to your particular situation or if data are used for direct marketing. In the latter case you have a general right of objection, which does not require specifying a particular situation. To exercise your rights to withdraw consent or to object, it is sufficient to send an e-mail to the contact listed in the Publisher Information.
We use the popular Secure Socket Layer (SSL) protocol in conjunction with the highest level of encryption supported by your browser when you visit our website. Usually this is 256-bit encryption.
If your browser does not support 256-bit encryption, we will instead rely on 128-bit v3 technology. The closed position of the key or padlock icon in the bottom status bar of your browser shows whether an individual page of our website is transmitted in encrypted format.
Otherwise, we use technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or access by unauthorised third parties. We continuously upgrade our security measures to keep up with technological developments.
Cancellation Policy for consumers
Cancellation Policy for product sales
Right to cancel
You have the right to cancel this contract within 14 days without the need to specify any reasons. The cancellation period is 14 days from the day when you or an authorised third party that is not the shipping company took possession of the merchandise. To exercise your cancellation rights, you must contact us (Zwiesel Kristallglas AG, Dr. Schottstr. 35, D-94227 Zwiesel, Germany, telephone: 0992298-111, e-mail: [email protected]) with an explicit declaration (e.g. letter sent by postal service, fax or e-mail) about your decision to cancel this contract. You may use the attached sample cancellation form, but are not required to do so. To observe the cancellation period, it is sufficient to send a statement about exercising your cancellation right prior to the end of the cancellation period.
Consequences of cancellation
If you cancel a purchase, we are obligated to return all payments received from you, including shipping cost (with the exception of additional costs resulting from your choice of a different shipment type than our lowest-cost, standard shipment offer), immediately and within 14 days from the day on which we received the notice of your contract cancellation at the latest. Return credits will be made via the same financial instrument used for the original transaction, unless otherwise specifically agreed with you. We will not charge any fees for this return credit in any case. We may hold the return credit until the merchandise has been returned or until you have provided proof that the merchandise was returned, whichever is earlier. You must send back or return the merchandise to us without delay and within 14 days from the day when you notify us of your contract cancellation at the latest. This period will be deemed observed if you send out the merchandise prior to the end of the 14-day period. We will bear the cost of the return shipment.
You are only responsible for any loss of merchandise value if this loss of value is associated with any handling not required for checking the condition, properties and function of the merchandise.
Sample cancellation form
Please complete this form to cancel your contract and return it to us.
Zwiesel Kristallglas AG
Dr. Schottstr. 35 D-94227 Zwiesel, Germany
E-mail: [email protected]
Fax: +49 (0) 9922 / 98-300
I/we hereby cancel (*) the contract concluded with me/us (*) for the purchase of the following merchandise (*)/the provision of the following services (*):
Ordered on (*)/received on (*):
Consumer signature (in case of hardcopy communication only):
* delete as applicable
This Cancellation Information was generated with www.gepruefter-webshop.de and is regularly reviewed for compliance with the applicable laws. In the event of a warning, Geprüfter Webshop will assume full liability for these legal provisions.