FAQ
You have a question regarding ordering, shipment, payment terms or about our products? For your immediate assistance we provide you here with the answers to the most frequently asked questions. If your query is not answered here, please just send us your question in an e-mail to [email protected] or call us for a personal talk! You can reach our customer service daily from mondays to friday from 8 a.m. to 8 p.m. and on saturday from 9 am. to 12 pm under phone number +49 (0) 99 22 / 98-111.
Questions about your order
We deliver for free any orders that are above 75 euros in value. Below we charge 5,50 euros for orders throughout Germany.
As a rule, the delivery time is 2 - 5 working days. The delivery time may possibly be slightly longer. However, in this case, we will inform you immediately.
You can obtain information about the status of your order at any time, using your DHL tracking number. You will find this number on your shipping confirmation, which we shall send to you immediately after processing your order. Just click the link sent to you and follow the instructions.
Should you fail to have received confirmation within 30 minutes after placing your order, please contact us. Please make sure that, when ordering, you provide us with a currently valid e-mail address.
You can reach us by e-mail under [email protected] or by telephone from monday to friday from 8 am to 8 pm and on saturday from 9 am to 12 pm under: +49 (0) 99 22 / 98 – 111.
Should you wish to change an order already sent to us, please get in touch with us.
Your satisfaction is important to us. Nevertheless, in case you should happen to have cause for complaint, we have enclosed a goods return form and a return address label inside the package. So that we can constantly improve our service for you, we would ask you to kindly indicate on the goods return form your reasons for returning the articles.
Please use the original packaging for returning the goods and stick the return address label over the original delivery label. Just hand the package over to a branch of the German Post Office (DHL). The costs for the return shipment will be taken over for you by Zwiesel Kristallglas Ltd.
Please do not forget to place a cross on the form to indicate whether you would like a credit note or a replacement delivery. In this way, you will be helping us to speed up the settlement of the matter to your satisfaction.
In the case that no goods return form or return address label has been enclosed with your delivery, please be so kind as to contact our Customer Service under telephone number +49 (0) 9922 / 98-111 (for Germany).
We are at your service from mondays to fridays from 8 a.m. to 4 p.m. Or just write us an e-mail to [email protected].
Questions about our products
The effervesence point is a roughened area in the glass that makes sparkling wines sparkle better. You can find more information here
Thanks to the Tritan® crystal glass, our glasses convince with an incomparably high brilliance, breakage and dishwasher resistance. You can find more information here
A guide with information on the handling and care of your glasses can be found here